Refund Policy

Last Updated: January 14, 2026

30-Day Money-Back Guarantee

We want you to be satisfied with your learning experience. If you're not happy with a course, you can request a full refund within 30 days of purchase.

Eligibility Requirements

To be eligible for a refund:

  • Request must be made within 30 days of your purchase date
  • You must provide a brief reason for your refund request
  • The course must have been accessed through our legitimate platform (not shared or accessed through unauthorized means)

What's Not Eligible

Refunds are not provided for:

  • Requests made after 30 days from purchase
  • Courses completed (all modules accessed and final assignment submitted)
  • Courses where access was terminated due to terms of service violations
  • Bundled course packages where individual components are requested for refund (bundles are refunded as a whole within 30 days)

How to Request a Refund

To request a refund:

  1. Email [email protected] with "Refund Request" in the subject line
  2. Include your full name, email used for purchase, and order number
  3. Briefly explain your reason for requesting a refund
  4. Allow 2-3 business days for our team to review your request

Refund Processing

Once approved:

  • Refunds are processed within 5-7 business days
  • Refunds are issued to the original payment method
  • It may take 5-10 business days for the refund to appear on your statement, depending on your financial institution
  • Your access to the course will be revoked upon refund processing
  • Certificates issued for the course become invalid

Partial Course Access

Accessing course materials does not disqualify you from a refund within the 30-day period. We understand you need to evaluate the course content to determine if it meets your needs.

However, if you've completed the entire course (accessed all modules and submitted all required assignments), we consider the educational service fully delivered and refunds are not provided.

Technical Issues

If you experience technical problems accessing course materials:

  • Contact our support team immediately at [email protected]
  • We will work to resolve technical issues promptly
  • The 30-day refund period may be extended if technical issues prevent you from properly evaluating the course

Course Updates and Changes

We occasionally update course content to reflect current best practices and information. Content updates do not constitute grounds for refund of courses purchased before the update.

If we make substantial changes that significantly alter the course you purchased, we will notify you and discuss options which may include refund eligibility.

Promotional Pricing

Refunds are provided for the amount you actually paid. If you purchased a course during a promotional period at a reduced price, the refund amount is the promotional price you paid, not the regular price.

Questions and Concerns

Before requesting a refund, we encourage you to:

  • Review course content—perhaps different modules will be more relevant to your needs
  • Contact us with specific concerns—we may be able to address them
  • Consider giving the course more time if you're early in the material

We genuinely want you to benefit from our courses, so we're happy to discuss any concerns before you decide to request a refund.

Contact Information

For refund requests or questions about this policy:

Email: [email protected]
Phone: +1 250-927-5175
Address: 86 Fountain St, Waterloo, ON N2L 3N1, Canada

This refund policy is designed to be fair to both students and University Courses Online. It provides students with risk-free opportunity to evaluate courses while protecting against abuse. The 30-day timeframe is standard in the online education industry and complies with Canadian consumer protection laws.